Security Policy

1. Our Commitment to Security

At RocketLead, security is foundational to everything we build. As a WhatsApp infrastructure platform handling sensitive communication data, we implement enterprise-grade security measures to protect your data, your customers' data, and our platform.

This Security Policy outlines the technical and organizational measures we employ to safeguard information processed through our services.

2. Infrastructure Security

2.1 Cloud Infrastructure

Our infrastructure is hosted on industry-leading cloud providers that maintain:

• SOC 2 Type II certification
• ISO 27001 certification
• PCI DSS compliance
• Physical security controls including biometric access, 24/7 surveillance, and security personnel

2.2 Network Security

• DDoS protection and mitigation
• Web Application Firewall (WAF) protection
• Network segmentation and isolation
• Intrusion detection and prevention systems (IDS/IPS)
• Regular vulnerability scanning and penetration testing

2.3 Server Security

• Hardened server configurations following CIS benchmarks
• Automated security patching and updates
• Host-based intrusion detection
• Immutable infrastructure deployments

3. Data Encryption

3.1 Encryption in Transit

All data transmitted to and from RocketLead is encrypted using:

• TLS 1.3 for all API and web traffic
• Perfect Forward Secrecy (PFS) enabled
• Strong cipher suites only (AES-256-GCM, ChaCha20-Poly1305)
• HSTS enforcement with preloading

3.2 Encryption at Rest

• AES-256 encryption for all stored data
• Encrypted database storage
• Encrypted backups
• Hardware Security Modules (HSM) for key management

4. Access Control

4.1 Authentication

• Multi-factor authentication (MFA) available for all accounts
• Strong password requirements enforced
• Session management with automatic timeout
• Secure password hashing using bcrypt

4.2 Authorization

• Role-based access control (RBAC)
• Principle of least privilege
• API key management with scoped permissions
• Audit logging of all access and changes

4.3 Internal Access

• Employee access limited to job requirements
• Background checks for all personnel
• Mandatory security training
• Access reviews conducted quarterly
• Immediate access revocation upon termination

5. Application Security

5.1 Secure Development

• Secure Software Development Lifecycle (SSDLC)
• Code reviews required for all changes
• Static Application Security Testing (SAST)
• Dynamic Application Security Testing (DAST)
• Dependency vulnerability scanning

5.2 API Security

• API authentication via secure tokens
• Rate limiting and throttling
• Input validation and sanitization
• Protection against OWASP Top 10 vulnerabilities

6. Data Protection

6.1 Data Handling

• Data classification and handling procedures
• Automated data retention and deletion policies
• Secure data disposal procedures
• Data minimization principles applied

6.2 Backup and Recovery

• Automated encrypted backups
• Geographically distributed backup storage
• Regular backup restoration testing
• Point-in-time recovery capability

7. Monitoring and Logging

• 24/7 infrastructure monitoring
• Real-time alerting for security events
• Centralized log management and analysis
• Security Information and Event Management (SIEM)
• Log retention for compliance and forensics
• Anomaly detection and threat intelligence

8. Incident Response

RocketLead maintains a comprehensive incident response program:

• Documented incident response procedures
• Dedicated security incident response team
• Defined escalation paths and communication protocols
• Regular incident response drills and tabletop exercises
• Post-incident review and improvement process

In the event of a security incident affecting customer data, we will notify affected customers within 48 hours of confirmation, providing details about the incident, potential impact, and remediation steps.

9. Business Continuity

• Multi-region infrastructure deployment
• Automatic failover capabilities
• 99.9% uptime SLA
• Disaster recovery plan tested annually
• Recovery Time Objective (RTO): 4 hours
• Recovery Point Objective (RPO): 1 hour

10. Vendor Security

All third-party vendors and sub-processors undergo security assessment:

• Security questionnaire and documentation review
• Verification of security certifications
• Contractual security requirements
• Annual vendor security reviews
• Data processing agreements with all vendors handling personal data

11. Compliance

RocketLead is committed to maintaining compliance with applicable regulations and standards:

• GDPR (General Data Protection Regulation)
• CCPA (California Consumer Privacy Act)
• SOC 2 Type II (in progress)
• Regular third-party security audits

12. Security Updates

This Security Policy is reviewed and updated at least annually, or more frequently as needed to reflect changes in our security practices, technology, or regulatory requirements. Material changes will be communicated to customers.