Terms of Service

1. Acceptance of Terms

By accessing or using RocketLead's WhatsApp infrastructure platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

RocketLead provides WhatsApp infrastructure services including:

• Provisioning and management of WhatsApp-enabled phone numbers
• Cloud-hosted devices for running WhatsApp accounts
• Warmup services for building number trust and reputation
• Campaign sequencer for automated messaging workflows
• Unified inbox for managing conversations
• API access for programmatic integration

3. Account Registration

To use the Service, you must:

• Create an account with accurate and complete information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Be at least 18 years old or the age of majority in your jurisdiction

You are responsible for all activities that occur under your account.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in compliance with WhatsApp's Terms of Service and Business Policy. You must NOT use the Service to:

• Send unsolicited messages (spam) or messages without proper consent
• Harass, abuse, threaten, or intimidate any person
• Distribute malware, phishing content, or fraudulent schemes
• Impersonate any person or entity
• Violate any applicable laws, regulations, or third-party rights
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to any systems or data
• Send messages promoting illegal goods or services
• Engage in any activity that violates WhatsApp's policies

We reserve the right to suspend or terminate accounts that violate these policies without notice or refund.

5. Pricing and Payment

5.1 Pricing Structure

RocketLead operates on a per-number pricing model with volume discounts:

• 1-25 numbers: $99 per number per month
• 26-100 numbers: $89 per number per month
• 100+ numbers: $79 per number per month

5.2 Billing

Fees are billed monthly in advance. You authorize us to charge your payment method on file for all applicable fees. Prices are subject to change with 30 days notice.

5.3 Refunds

Fees are non-refundable except where required by law. If your account is terminated for violation of these Terms, no refund will be provided.

6. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with advance notice when possible)
• Emergency repairs or security updates
• Factors beyond our control (third-party outages, natural disasters)
• Actions by WhatsApp or telecommunications providers

For customers on Scale plans (100+ numbers), specific SLA terms may be provided in your service agreement.

7. WhatsApp Compliance

You acknowledge that:

• WhatsApp may suspend or ban numbers for policy violations
• We cannot guarantee that numbers will not be banned or restricted
• You are responsible for ensuring your messaging practices comply with WhatsApp's policies
• Our warmup services reduce but do not eliminate the risk of account restrictions
• RocketLead is not affiliated with WhatsApp Inc. or Meta Platforms, Inc.

8. Intellectual Property

The Service, including its software, design, logos, and documentation, is owned by RocketLead and protected by intellectual property laws. You may not:

• Copy, modify, or distribute the Service or its components
• Reverse engineer or decompile any part of the Service
• Remove any proprietary notices or labels
• Use our trademarks without written permission

You retain ownership of your content, data, and contact lists uploaded to the Service.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You represent that:

• You have obtained necessary consents to upload contact data
• You will comply with applicable data protection laws (GDPR, CCPA, etc.)
• You will not upload sensitive personal data without appropriate safeguards
• You are responsible for maintaining backups of your data

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE PAST 12 MONTHS

We are not responsible for any losses resulting from WhatsApp account bans, message delivery failures, or third-party service interruptions.

11. Indemnification

You agree to indemnify and hold harmless RocketLead, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

Either party may terminate this agreement:

• You may cancel your account at any time through your dashboard
• We may suspend or terminate your account for violation of these Terms
• We may discontinue the Service with 30 days notice

Upon termination, your right to use the Service ceases immediately. We may delete your data after 30 days unless required by law to retain it.

13. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through the Service with at least 30 days notice. Continued use after changes take effect constitutes acceptance of the modified Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property violations.

15. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and RocketLead
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Failure to enforce any right does not constitute a waiver
• Assignment: You may not assign these Terms without our consent